In the ever-evolving landscape of British business, few leaders command the respect and recognition quite like Heidi Mottram CBE. Her journey to the helm of Northumbrian Water Group (NWG) is a testament to her unwavering dedication, strategic vision, and commitment to sustainability. This article delves into the human story behind…
Heidi Mottram's Leadership Journey at Northumbrian Water

In the ever-evolving landscape of British business, few leaders command the respect and recognition quite like Heidi Mottram CBE. Her journey to the helm of Northumbrian Water Group (NWG) is a testament to her unwavering dedication, strategic vision, and commitment to sustainability. This article delves into the human story behind the CEO title, exploring Mottram’s remarkable career path and her transformative impact on NWG.

From Tracks to Tracks: Building a Legacy in Rail

Mottram’s professional odyssey began not with water treatment plants, but with the rhythmic hum of the railways. Stepping onto the scene in the mid-1980s with British Rail, her diligence and leadership qualities shone through. She steadily navigated through a series of senior positions, honing her skills in operations and management within the dynamic rail industry.

Following privatization, Mottram’s expertise remained in high demand. She seamlessly transitioned across companies like Great North Eastern Railway, Midland Mainline, and Arriva Trains Northern. Her unwavering focus on efficiency and customer service propelled her to the pinnacle of leadership, culminating in her role as Managing Director of Northern Rail – the UK’s largest train operator at the time.

A Change of Course: Leading the Charge at Northumbrian Water

In 2010, Mottram embarked on a bold new chapter, taking the reins as CEO of Northumbrian Water. This marked a significant shift, yet her core values remained the same – a commitment to excellence and a people-centric approach. Notably, she became the first woman to lead a major British water company, shattering glass ceilings and inspiring countless others.

Steering the Ship: Innovation and Sustainability at the Forefront

Under Mottram’s astute leadership, NWG has carved a unique path, prioritizing both operational excellence and environmental responsibility. Here are some of the hallmarks of her tenure:

  • Unwavering Commitment to Sustainability: Sustainability is woven into the very fabric of NWG’s operations under Mottram’s guidance. The company has been recognized ten times on the World’s Most Ethical Companies list – a testament to their dedication to environmental stewardship.
  • Technological Innovation: NWG actively embraces cutting-edge technologies. From leak detection solutions to advanced water treatment processes, Mottram champions innovation to ensure efficient service and resource conservation.
  • Investing in People: Employees are the lifeblood of any organization, and Mottram prioritizes fostering a positive and empowering work environment. Her leadership style fosters collaboration and continuous learning, allowing employees to thrive and contribute their best.
  • Community Focus: Deeply embedded within the communities it serves, NWG under Mottram’s leadership actively engages in social responsibility initiatives. This includes supporting local businesses and organizations, fostering a spirit of partnership and shared success.
Accolades and Recognition: A Testament to Success

Mottram’s accomplishments haven’t gone unnoticed. In 2010, she was awarded an OBE (Order of the British Empire) for her services to the rail industry. This distinction was followed by a CBE (Commander of the Order of the British Empire) in 2018 for her contributions to the water sector and the business community at large.

Moreover, NWG has flourished under her leadership, receiving the Queen’s Award for Enterprise in the category of Sustainable Development in 2014. Additionally, they have been named the UK’s Utility Company of the Year twice during her tenure.

Beyond the Boardroom: A Life of Purpose

Heidi Mottram’s influence extends far beyond the walls of NWG. She actively contributes to the wider business landscape, serving as a non-executive director on the boards of prestigious organizations like Centrica, WaterAid, and the North East Local Enterprise Partnership.

Her dedication extends to academia as well, holding a position on the Council of Newcastle University. This multifaceted engagement demonstrates her unwavering commitment to progress, both within the water industry and beyond.

A Leader for Our Times: Resilience, Sustainability, and Inspiration

In a world grappling with environmental challenges and the ever-evolving needs of society, Heidi Mottram stands as a beacon of resilient leadership. Her ability to navigate diverse industries, her unwavering commitment to sustainability, and her passion for people development make her a truly inspirational figure. As NWG continues to chart its course towards a brighter future, one can be certain that Mottram’s vision and dedication will continue to be the driving force.


Inspiration from Leaders

Heidi Mottram’s story is an inspiration for aspiring leaders across various sectors. Her journey from the bustling world of railways to the vital role of ensuring clean water supplies is a testament to her adaptability and foresight. As she continues to steer NWG towards a sustainable and successful future, her legacy as a leader who prioritizes both environmental responsibility and the well-being