Bilton’s journey in aged care began not at the helm of a major provider, but in the trenches of asset management. His early days at AMP Capital saw him navigate the intricacies of integrating multiple acquisitions that formed the foundation of what would become Opal Healthcare. This experience instilled in him a deep understanding of the financial realities of the sector, but more importantly, it ignited a passion for ensuring a dignified and fulfilling experience for residents.

In 2011, Bilton made a pivotal decision, transitioning into a dedicated role within the aged care industry. This move signaled a conscious choice to leverage his expertise for a cause that resonated deeply with him. He joined Estia Health in 2018, quickly rising through the ranks to become Chief Operating Officer and Deputy CEO. Finally, in July 2022, he assumed the mantle of leadership, taking the reins as CEO.

Bilton’s ascent to the top is a testament to his leadership style. He embodies Estia Health’s core value: “To enrich and celebrate life together.” This philosophy permeates every facet of his approach. He fosters a collaborative environment, working closely with his team to develop and implement strategies that prioritize quality care and employee well-being.

Leading Through Challenges

Bilton’s tenure as CEO has coincided with a period of significant change for the Australian aged care sector. The Royal Commission into Aged Care Quality and Safety shone a harsh light on systemic shortcomings, demanding a paradigm shift in how care is delivered.

Bilton, however, doesn’t shy away from these challenges. Instead, he views them as opportunities to drive positive change.

His unwavering commitment to resident well-being is evident in his focus on creating a home-like environment within Estia facilities. He champions initiatives that promote resident dignity and autonomy, fostering a sense of community and connection. This people-centric approach extends to the workforce as well. Bilton recognizes that a happy and motivated staff translates to better care for residents. He has spearheaded the development of a comprehensive employee attraction and retention strategy, ensuring that Estia Health offers a rewarding and supportive work environment.

A Vision for the Future

As Bilton steers Estia Health forward, his vision is clear: to redefine aged care as a positive and enriching experience, one that celebrates the potential of every resident. He acknowledges the financial pressures within the sector, but remains steadfast in his belief that a focus on quality care ultimately leads to better outcomes, not just for residents, but for the organization as a whole.

Bilton’s commitment extends beyond the walls of Estia facilities. He is a vocal advocate for the aged care sector, actively engaging with policymakers and industry stakeholders to push for reform and improved funding models. He recognizes the interconnectedness of the industry and understands that positive change requires collective action.